FREQUENTLY ASKED QUESTIONS

Everything you need to know.

Quick answers about Aurenza Cares, our filtered shower system, worldwide shipping, orders and customer support.

What does Aurenza Cares sell?

Aurenza Cares is an online retailer focused on modern shower and personal-care products. Our current core product is the Aurenza PureFlow™ Filtered Shower System.

How much does the Aurenza PureFlow™ Filtered Shower System cost?

The current store price is €19.95 unless a different price is clearly displayed on the product page at checkout.

Do you ship worldwide?

Yes. Aurenza Cares offers free worldwide shipping on current store orders.

What does the filtration system do?

The system is designed to help reduce common impurities such as sediment and chlorine in shower water. Results can vary depending on local water quality, plumbing and use.

Does it include multiple spray settings?

Yes. The current Aurenza PureFlow™ design includes multiple spray settings so customers can adjust the shower feel to their preference.

Is installation complicated?

The product is designed for straightforward home installation using the included components. Always follow the instructions supplied with the product and make sure your shower setup is compatible before installation.

Is Aurenza a medical product?

No. Aurenza products are consumer bathroom and personal-care products. They are not medical devices and product information is not medical advice.

How do I know when my order has shipped?

Once an order is dispatched, shipping or tracking information is provided electronically when available. Check the email address used at checkout for order updates.

Can I return an order?

Please review the Refund Policy displayed in the store for the current return conditions. If you need assistance with an order, contact help@aurenzacares.com with your order details.

Who operates Aurenza Cares?

Aurenza Cares is operated by CLEARPOINT ADMINISTRATION LTD, company number 17438566, registered in England and Wales.

Still have a question?

Contact our customer support team at help@aurenzacares.com.